Refund policy

Thank you for shopping with Vëro. We value your satisfaction and strive to provide high-quality products. However, we understand that there may be instances where you need to return or exchange an item. Please read our return and refund policy carefully to understand our practices regarding returns and refunds.

1. No Returns and Refunds Policy

Due to the nature of our products, we do not accept returns or offer refunds unless the item you received is damaged or defective.

2. Damaged or Defective Items

If you receive a damaged or defective item, please follow the steps below to request a return or refund:

1. Contact Us: Notify us within 7 days of receiving the damaged or defective item. You can contact our customer service team at Verostudios24@gmail.com

2. Provide Information: Please provide your order number, a description of the issue, and photographic evidence of the damaged or defective item.

3. Return Authorization: Our customer service team will review your request and, if approved, will provide you with a return authorization number and instructions on how to return the item.

4. Return Shipping: You will be responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the item is returned to us safely.

5. Inspection and Refund: Once we receive the returned item, we will inspect it to verify the damage or defect. If the item is found to be damaged or defective, we will issue a refund to your original payment method within 7-10 business days.

3. Exceptions

This policy does not cover items that are damaged due to misuse, mishandling, or unauthorized modifications. We reserve the right to refuse a refund or exchange if the item does not meet our criteria for damaged or defective items.

4. Contact Us

If you have any questions about our return and refund policy, please contact us at:

• Email: [Veroxlondon@gmail.com]

Thank you for understanding our return and refund policy. We appreciate your business and look forward to serving you.

Feel free to customize the contact information and any other specifics to better fit your business needs.